FAQs

Delivery Questions

We currently deliver nationwide on Thursdays and Fridays. 

Yes, you can cancel your order as long as your cancellation request is sent via email to claire@pastan.co.uk before 16:00 on Wednesday.

Ping an email across to claire@pastan.co.uk to request a refund.

We can make changes to your order if you send an email claire@pastan.co.uk or call 07984 979 627. Requests for changes to your order can only be fulfilled if they are sent before 16:00 on Wednesdays.

Once your order has been collected by our courier, you will receive an email stating the delivery window for your parcel.

Unfortunately at this stage, you can not change the window. If your order hasn't been delivered because you were not home, we will kindly ask you to collect it from one of our collection points. Transport fees will be retained.

We currently only deliver on Thursdays and Fridays. We’ll keep you up to speed and you’ll receive an ETA on the day of delivery either by email or text message. If a delay is expected, we’ll get in touch and let you know. If you aren’t home, your parcel will be waiting in a safe place for when you return.

The current shelf life of our fresh filled pasta is 32 days, plain pasta is 22 days and gnocchi is 20 days.

Product Questions

Durum wheat and water. For filled pasta, please refer to this list of ingredients highlighted on your pasta box.

All our fresh handmade vegan pasta is crafted in the UK with premium ingredients.

Not all, but sourcing organic ingredients is one of our major priorities for 2021.

Our Durum wheat is sourced in the UK and its production is carbon negative. All our vegetables are sourced within 50 miles from London.

Semolina flour is the “white powder” used, allowing the fresh pasta not to stick together.

Popular Questions

Not at the moment.

Yes, our HPE packaging is recyclable by 94.6% of UK councils and 100 % in London.

All our vegan pasta can be kept chilled at least 72 hours after being delivered and can be frozen up to 3 months.

From frozen, plunge the vegan pasta in boiling salted water for 5 mins, 4 mins from chilled. Please refer to our website for cooking tips and serving suggestions.

Our pasta is packaged in cardboard delivery boxes. We use sustainably sourced and eco-friendly sheep's wool to insulate and maintain freshness of our food whilst in transit.

Yes, absolutely. Drop a line to claire@pastan.co.uk to find out more.